This Refund Policy ("Policy") is published by Trizom Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 340, Gandhipath West, Vaishali Nagar, Jaipur, Rajasthan – 302021, India (hereinafter referred to as "Trizom", "Company", "We", "Us", or "Our").
This Policy governs all refund, cancellation, and dispute matters arising in connection with the digital marketing services ("Services") offered by Trizom Private Limited through its websites at https://www.trizom.org and https://www.trizom.in (collectively referred to as the "Platform").
This Policy must be read in conjunction with our Terms of Use and Privacy Policy, both of which are incorporated herein by reference. By engaging the Services of Trizom Private Limited, paying any fee, or executing any service agreement with the Company, You unconditionally acknowledge that You have read, understood, and agreed to this Refund Policy in its entirety.
Trizom Private Limited provides professional digital marketing services including but not limited to Search Engine Optimisation (SEO), Pay Per Click (PPC) Advertising, Social Media Marketing (SMM), Google and Meta Ads Management, Website Design and Development, Content Marketing, Email Marketing, Online Reputation Management (ORM), Custom CRM Development, and Branding and Creative Design.
The general and overriding position of Trizom Private Limited is that all fees paid for Services are strictly non-refundable.
This position is based on the following fundamental realities of professional digital marketing services:
(a) All Services delivered by Trizom Private Limited involve the immediate and irreversible deployment of professional resources including strategists, content creators, designers, developers, media buyers, and account managers from the moment an engagement commences.
(b) Digital marketing Services involve significant upfront investment of time, expertise, proprietary methodology, and intellectual effort that cannot be recovered once expended, regardless of whether the Client chooses to continue or discontinue the engagement.
(c) The outcomes of digital marketing Services, including but not limited to search engine rankings, social media growth, advertising performance, and brand visibility, are subject to variables beyond the Company's control including search engine algorithm updates, platform policy changes, market conditions, competitor activity, and the quality and timeliness of information and approvals provided by the Client.
(d) The Company does not guarantee specific results, rankings, leads, revenue, or return on investment from any Service, and the absence of a specific result does not constitute grounds for a refund.
(e) All pricing, scope of work, deliverables, and timelines are agreed upon and confirmed by the Client prior to commencement of Services, and the Company begins resource allocation and work execution immediately upon receipt of payment or execution of a service agreement.
2.1 The following categories of fees are absolutely and unconditionally non-refundable under all circumstances:
(a) Retainer Fees:
All monthly, quarterly, or annual retainer fees paid to the Company for ongoing Services including SEO retainers, social media management retainers, PPC management fees, ORM retainers, and content marketing retainers are entirely non-refundable once the retainer period has commenced, regardless of the volume of work completed within that period.
(b) Project-Based Fees:
All fees paid for project-based engagements including but not limited to website design and development, custom CRM development, branding and creative design projects, content creation projects, and one-time campaign setups are non-refundable once the project has been initiated and work has commenced.
(c) Advance and Upfront Payments:
Any advance payment, token amount, mobilisation fee, or upfront payment made to confirm an engagement or reserve capacity is non-refundable under any circumstances, including but not limited to:
(d) Third-Party Ad Spend:
Any advertising budget transferred to or managed by the Company for placement on Google Ads, Meta Ads, LinkedIn Ads, or any other third-party advertising platform is non-refundable by the Company once deployed to the respective platform. Refund or recovery of such amounts, if any, is subject entirely to the refund and credit policies of the respective advertising platform and is beyond the Company's control.
(e) Fees for Completed Deliverables:
Fees corresponding to any deliverable that has been completed and delivered to the Client are non-refundable, irrespective of whether the Client chooses to use, publish, or implement such deliverable.
(f) Consultation and Strategy Fees:
Fees paid for strategy sessions, digital audits, consultation calls, marketing roadmaps, and discovery engagements are non-refundable once the session or audit has been conducted and findings have been shared.
(g) Fees for Partially Completed Work:
Where a Client terminates an engagement mid-way through a project or retainer period, fees paid for the entire period or project shall remain non-refundable. The Company shall not be obligated to refund any portion of fees corresponding to work that was planned but not yet executed at the time of termination, as such capacity was reserved exclusively for the Client.
(h) Fees Paid Under Promotional or Discounted Pricing:
Fees paid under any promotional offer, discounted package, bundled service plan, or special pricing arrangement are non-refundable under any circumstances.
The following circumstances do not constitute grounds for a refund and no refund shall be issued in such cases:
(a) Dissatisfaction with the speed of results, including but not limited to slower-than-expected improvement in search rankings, social media growth, or advertising performance.
(b) Decline in performance due to search engine algorithm updates, platform policy changes, increased market competition, or seasonal factors beyond the Company's reasonable control.
(c) Failure to achieve specific performance metrics, rankings, leads, or revenue targets that were communicated as projections or estimates and not expressly guaranteed in writing in a specific service agreement.
(d) Change in the Client's business direction, product offering, target market, or marketing strategy after commencement of Services.
(e) Failure of the Client to provide timely approvals, feedback, access credentials, content, or other inputs required for the delivery of Services, resulting in delays or suboptimal outcomes.
(f) Disagreement with the Company's strategic recommendations, creative direction, or technical approach where such recommendations are within the agreed scope of Services.
(g) Suspension or restriction of the Client's advertising accounts by Google, Meta, or any other third-party platform due to the Client's own actions, business practices, or content.
3.1 Notwithstanding the general non-refundable position stated in Section 1 and Section 2, Trizom Private Limited may, entirely at its sole and absolute discretion, consider a refund or partial credit in the following exceptionally limited circumstances:
(a) Non-Commencement of Services:
Where the Company has received payment from a Client but has not commenced any work whatsoever on the engagement within 14 (fourteen) business days of the agreed start date, and such delay is solely attributable to the Company and not to any action, inaction, or circumstance on the part of the Client, the Client may submit a written refund request. The Company shall evaluate such request and may, at its discretion, issue a refund of the fee paid after deducting any administrative, processing, or banking charges incurred.
(b) Duplicate Payment:
Where a Client has made a duplicate payment for the same invoice due to a technical error, the duplicate amount shall be refunded to the Client within 10 (ten) business days of the Company verifying and confirming the duplicate transaction. The original payment shall remain non-refundable.
(c) Material Breach by the Company:
Where the Company has materially failed to deliver the core Services as expressly agreed in a specific written service agreement, and such failure is not attributable to the Client's actions, inactions, or failure to provide required inputs, and the Company has been given a reasonable written notice period of not less than 15 (fifteen) business days to remedy such failure and has failed to do so, the Company may, at its discretion, consider a partial credit or adjustment of fees for the undelivered portion of the Services. Such credit shall not exceed the proportionate value of the undelivered Services and shall not include any consequential or indirect damages.
(a) The exceptions listed in Section 3.1 are discretionary and do not create any legal entitlement to a refund. The Company's decision on any refund request shall be final and binding.
(b) The existence of the above exceptions shall not be construed as a general refund policy or as a representation that refunds are routinely available.
(c) Any refund considered under Section 3.1 shall be processed only after a thorough internal review and written approval by an authorised representative of Trizom Private Limited.
(d) Refunds, if approved, shall be processed to the original payment instrument used by the Client and may take 10 to 21 business days to reflect, depending on the payment method and banking partner.
(a) A Client may cancel an ongoing engagement by providing written notice to the Company as per the notice period specified in the applicable service agreement. In the absence of a specific agreement, a minimum notice period of 30 (thirty) calendar days shall apply.
(b) Upon cancellation, the Client shall remain liable for payment of all fees due up to and including the last day of the notice period, regardless of whether Services are actively being delivered during that period.
(c) Cancellation of a service engagement does not entitle the Client to a refund of any fees already paid, including fees corresponding to any portion of the notice period or any prepaid retainer period.
(d) Upon receipt of a valid cancellation notice, the Company shall continue to deliver agreed Services through the notice period unless both parties mutually agree otherwise in writing.
(e) All Client assets, account access credentials, and campaign data shall be returned or transferred to the Client within 7 (seven) business days of the conclusion of the notice period, subject to the Client having settled all outstanding dues in full.
(a) Trizom Private Limited reserves the right to cancel or terminate any service engagement at any time by providing written notice to the Client in the following circumstances:
(b) In the event of cancellation by the Company due to reasons solely attributable to the Company and not to the Client's default, the Company shall refund a pro-rated portion of prepaid fees corresponding to the period for which Services will not be delivered following the cancellation date.
(c) In the event of cancellation by the Company due to the Client's default, no refund of any fees shall be made and the Client shall remain liable for all outstanding fees.
All refund requests must be submitted in writing to the Company at info@trizom.org with the subject line "Refund Request – [Client Name] – [Invoice Number]". The written request must include:
(a) All refund requests shall be acknowledged by the Company within 48 (forty-eight) hours of receipt.
(b) The Company shall complete its internal review of the refund request within 15 (fifteen) business days of acknowledgement.
(c) The Company shall communicate its decision in writing within 21 (twenty-one) business days of receipt of the refund request.
(d) The Company's decision on any refund request shall be final and binding, subject to the dispute resolution mechanism described below.
(a) If a Client is dissatisfied with the Company's decision on a refund request, the Client may escalate the matter in writing to the Grievance Officer at info@trizom.org within 15 (fifteen) days of receiving the Company's decision.
(b) The Grievance Officer shall review the escalated matter and communicate a final decision within 30 (thirty) days of receipt of the escalation.
(c) If the dispute remains unresolved following the Grievance Officer's decision, the matter shall be referred to arbitration in accordance with the dispute resolution provisions set out in the Terms of Use.
(d) Clients shall not initiate chargebacks, payment disputes, or claims through payment gateways or banking institutions without first exhausting the dispute resolution process described in this Section. Any chargeback initiated by a Client without prior written escalation to the Company shall be considered a material breach of these Terms and may result in immediate termination of Services and recovery of all outstanding amounts including legal costs.
6.1 Trizom Private Limited takes an extremely serious view of unilateral chargebacks initiated by Clients through their bank or payment gateway without first following the refund dispute process outlined in Section 5.
6.2 Where a Client initiates an unjustified chargeback, the Company reserves the right to:
6.3 The Company maintains comprehensive records of all service agreements, communications, deliverables, and work logs to contest any unjustified chargeback through the appropriate banking and legal channels.
7.1 All fees are quoted and invoiced inclusive of or exclusive of applicable Goods and Services Tax (GST) as specified on the respective invoice. GST once charged and remitted to the Government of India cannot be refunded under any circumstances.
7.2 Any refund approved by the Company shall be processed after deduction of:
7.3 Tax Deducted at Source (TDS) deducted by the Client on payments made to the Company shall not be deducted from or adjusted against any refund calculation. TDS credit is claimable by the Company through the income tax return filing process and does not reduce the gross refund obligation.
8.1 Trizom Private Limited reserves the right to amend, modify, or update this Refund Policy at any time at its sole discretion. All amendments shall be effective immediately upon publication on the Platform.
8.2 The version of the Refund Policy in force at the time of payment or execution of a service agreement shall govern the refund rights and obligations for that specific engagement, unless both parties expressly agree in writing to apply a revised version.
This Refund Policy shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with this Policy shall be subject to the jurisdiction, arbitration, and dispute resolution provisions set out in the Terms of Use of Trizom Private Limited.
For all refund requests, cancellation notices, billing queries, and payment disputes, please contact:
Trizom Private Limited
340, Gandhipath West, Vaishali Nagar,
Jaipur, Rajasthan – 302021, India
Email: info@trizom.org
Phone: +91-7240506075 | +91-9376789101
Website: https://www.trizom.org | https://www.trizom.in
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
© 2026 Trizom Private Limited. All Rights Reserved.
This Refund Policy has been drafted in accordance with applicable Indian commercial and consumer protection law and reflects the Company's commitment to transparent, fair, and clearly communicated commercial terms.
